Contact Us
Contact Us
Need a hand? We’re here to help.
Whether you’re looking for advice on outdoor equipment, have a question about a product or need assistance with an existing order, the Field Store team is here to help.
We believe good customer service should be straightforward. No unnecessary complications, just practical assistance from people who understand the importance of dependable equipment.
Contact Information
Get in touch with Field Store
Have a question? Send us a message using the contact form and we’ll get back to you as soon as we can.
Send Us a Message
How can we help?
Complete the form below with your details and a brief description of your enquiry. If you’re contacting us about an existing order, please include your order number so we can help you more efficiently.
Frequently Asked Questions
How do I request a refund?
If you're unhappy with your purchase or need to return an item, please contact our customer support team. We'll explain the next steps in accordance with our returns policy and your statutory consumer rights.
How can I track my order?
If tracking information has been provided with your dispatch confirmation, you can use it to follow your delivery. If you're having difficulty locating your order, contact us with your order number.
Can I change my order after placing it?
If you need to change something, please get in touch as soon as possible. We'll do our best to help, although changes may not be possible once your order has been processed or dispatched.
Can I cancel my order?
Contact our team as soon as possible if you wish to cancel an order. If it has already been dispatched, we'll advise you on the appropriate return process. Your statutory cancellation rights remain unaffected.
What should I do if my delivery is delayed?
Occasionally, deliveries take longer than expected. Check any tracking information first, and if you still need assistance, contact our team with your order number so we can look into it.
FIELD STORE — EQUIPMENT YOU CAN RELY ON. SUPPORT YOU CAN COUNT ON.